Here at Koblo, and also at KeyToSound, I have always pushed myself to offer the best customer support that I can, because I know how important it is to a user to feel like they actually matter. I have been told, many times, that we offer the best customer support that many users have seen. I'm glad to hear this!
What I am wondering is, what do you see that you like, and what would you like to see added, to make your support experience better?
I am, of course, only one man - but I believe that it is possible to work with this newly found community we have to create an even stronger support system to make sure that everyone is able to run at the best efficiency.
For my part, what I would like to build eventually is a support ticket system, for tracking the issues that come to me, and allowing users to have access to the status of those tickets.
I'd also like to have a system in place that would test Koblo software on the most systems and configurations as possible, to allow me to more accurately define bugs, as they arise.
